Power Listening: Mastering the Most Critical Business Skill of All – Vital Book

Get It Done

  • Once execution begins, there is a lot to attend to. Pay attention to who is making which decisions and when. Mistakes will happen. You need to identify who made the decision responsible for the mistake so it isn’t repeated. It’s not about punishment. A steady flow of information is like a weather report you can use to adjust to changing conditions. Listen hard to find and separate the relevant data from the noise to avoid data overload and create a data dashboard for all to see. Deciding on what to pay attention to and what to ignore can also reduce complexity. Attend to how often you need to refresh the key data. You should also set up a schedule for regular interactions to review progress and address the unexpected. (Doug: You should listen hard when bad news arrives and thank, don’t shoot, the messenger.)
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