Power Listening: Mastering the Most Critical Business Skill of All – Vital Book

Respect Your Conversation Partner (CP)

  • Assume positive intent and your approach to a person changes. Also assume your CP has the tools to develop a good solution. Your role is to draw out good information from your CP and yourself. Consider each person to be unique and therefore worthy of your time and attention. Don’t worry if a conversation doesn’t produce immediate results as comments or ideas may be useful later. Respecting people will make them more willing to share. You can show respect even if you are just telling someone what to do. (Doug: You need to model respect by not expecting others to earn yours.) You also need to adapt to others’ conversational style. Pay attention to nonverbal communication.
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