Power Listening: Mastering the Most Critical Business Skill of All – Vital Book

How to Keep Quiet – Most of the Time

  • Bernie suggests that you try to use the 80/20 rule during a conversation. That means you only do 20% of the talking. Spend as much time as possible asking questions rather than holding forth with opinions and observations. People are more likely to be forthcoming with new ideas when they are confident that someone is listening to them. Only interrupt if you have to speed up the conversation or redirect it. Don’t be afraid to pause and wait to see if your partner will keep talking. I good question is “tell me more about that?” This will take patience and practice on your part.
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