The Study

• The authors conducted a two-year study to obtain the material for this book. They interviewed hundreds of managers and employees in a variety of work environments. They use their data to develop models of each generation, the behavior of Millennial employees that managers find problematic, and the behaviors exhibited by the holders of those values. They looked for points of tension that result from clashing value systems in a cross-generational management context. After describing the conflict, they provide tools for resolving the tension that inhibits the success of both managers and Millennials.

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