Incenting the Entitled

• Millennials value what they value – not what you value! Before you reward them, be sure to ask them what they want. You need to make sure that your expected outcomes are clearly communicated. Don’t hesitate to use their preferred method of communication. You need to offer praise in a variety of forms, but avoid cookie cutter employee-of-the-month programs. Pull them into the design of incentive programs. People tend to support what they help create. (Dr. Doug: I think this applies to all generations.)

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